FOR HELP OPENING YOUR DIGITAL FILE

DOWNLOADING ON A PC DESKTOP

OPTION ONE: Make sure that your download link has not expired. Downloads are only valid for 24 hours after purchase. If it has expired, please email calibettcustomerservice@gmail.com with your order number to have your link resent.

OPTION TWO: Make sure that your computer’s software is up to date.

OPTION THREE: Open the zipped folder, then drag the file or folder from the zipped folder to a new location.

OPTION FOUR: press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

OPTION FIVE: Double click the compressed zip folder, select the files, right click your selection and click “cut”, navigate to the location you want to unzip the files to, right click and select “paste”.

OPTION SIX: Alternatively, inside the zipped folder, you can select the items you want, and on the Extract tab, select the location to extract the files. If the location isn't listed, click the More button, and then click the Choose location button to find the correct folder.

If none of the following steps work, please email your order number to calibettcustomerservice@gmail.com.

downloading on a mac desktop

OPTION ONE: Make sure that your download link has not expired. Downloads are only valid for 24 hours after purchase. If it has expired, please email calibettcustomerservice@gmail.com with your order number to have your link resent.

OPTION TWO: Make sure that your computer’s software is up to date.

OPTION THREE: Double click the zipped file, the file will automatically be decompressed by Archive Utility into the same folder the compressed file is in, access the extracted files by clicking the appropriate icons.

OPTION FOUR: Alternatively, if the method above does not work, you can right-click on the .zip package, and select Open With > Archive Utility (default).

OPTION FIVE: To open a ZIP file using The Unarchiver, open the context menu and select Open With and then The Unarchiver.

OPTION SIX: When a zip file contains multiple items, the unzipped files will be stored in a folder that has the same name as the zip file. For example, if you unzip a file called Archive.zip, the files will be placed in a folder called Archive. This folder will be placed in the same folder as the Archive.zip file. If the folder already contains a folder called Archive, a number will be appended to the new folder, such as Archive 2.

If none of the following steps work, please email your order number to calibettcustomerservice@gmail.com.

downloading on an apple device (iphone/ipad)

OPTION ONE: Make sure that your download link has not expired. Downloads are only valid for 24 hours after purchase. If it has expired, please email calibettcustomerservice@gmail.com with your order number to have your link resent.

OPTION TWO: Make sure that your computer’s software is up to date.

OPTION THREE: Download iZip from the App Store. This is a free app that allows you to extract the files from a zip archive, which makes the contents available for editing and sharing. Here’s how to get it:

  • Open the Files app on your iPhone. It’s the blue folder icon typically found on the home screen.

  • Go to the folder that contains the Zip file. The free version of iZip will only unzip files that are saved to your iPhone or iPad—if you try to unzip a file on a cloud server like Dropbox, you’ll be prompted to upgrade to the paid version.

  • Tap and hold the Zip file. A black menu strip will appear.

  • Tap Share. This opens the sharing menu.

  • Tap Save to Files. Several locations will appear.

  • Tap the arrow next to “On My iPhone.” This displays the iZip folder.

    • If you already see the iZip folder, there’s no need to tap the arrow.

  • Select the iZip folder. This highlights the folder.

  • Tap Add. It’s at the top-right corner of the screen. Now the file will be available in iZip.

  • Return to the home screen and open iZip. It’s the icon with a yellow folder that has a zipper.

  • Tap Files. It’s at the top of the screen. This displays a list of files saved to iZip.

  • Tap the Zip file you want to extract. A pop-up message will appear.

  • Tap OK. The files inside the Zip are now extracted to the current folder.

  • Tap a file to open it. You’ll be prompted to choose what you want to do with it, such as open it in a specific app or share it with others.

OPTION FOUR: Make sure that your download link has not expired. Downloads are only valid for 24 hours after purchase. If it has expired, please email calibettcustomerservice@gmail.com with your order number to have your link resent.

  • Select "WinZip" and tap "Free," then "Install." Enter your iTunes password to authorize the download.

  • Open your iPhone email client or Web browser, depending on whether you are opening an email attachment or a ZIP file from the Internet.

  • Tap the ZIP file and then tap the "Open in WinZip" button. This will display the contents of the ZIP file.

  • Tap a file to view it using the WinZip viewer. WinZip supports opening all Microsoft Office documents, images, PDFs and Apple iLife documents.

If none of the following steps work, please email your order number to calibettcustomerservice@gmail.com.